Delivery

Where can I get my order delivered?

Products on VitaPoint can be delivered to your home or alternative address in the UK. We also deliver to non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands). Unfortunately we do not deliver to British Forces Post Office BFPO. 

How much does delivery cost?

Standard Delivery within 2 to 3 working days

  •          £2.25 on all orders regardless of order size or amount.
  •          Working days are Monday to Friday inclusive. Please allow an additional 2 working days for Bank Holidays.
  •          Order by 2pm Monday to Friday for same day dispatch
  •          All items will be sent via Hermes 48 Hour working days Service (unless otherwise purchased the expedited delivery option)
  •          All orders over £29.99 will qualify for free standard delivery

 

Next Day Delivery

  •          Additional £4.49 to the final purchase price.
  •          No additional charge for each additional item ordered.
  •          Order by 2pm* Monday to Friday for Next Day delivery.
  •          Your order will be sent via the Hermes 24 Hour Service.
  •          All Orders over £60 will qualify for free next day delivery

Will I get my delivery on the Bank Holiday? 

Please be aware that parcels will not be delivered on the Bank holiday Monday and that you should receive your parcel on the Tuesday of that week for orders placed on the Friday and/or Saturday.

Can you leave the delivery at an agreed hiding place?

For UK and Northern Ireland deliveries, If no one is available to accept delivery of the parcel, the courier will do their best to leave the parcel in a secure location or as per your instructions when placing the order. If this isn't possible, the parcel will be taken back to the depot. In both cases, a card will be left informing you of the attempted delivery.

Can you deliver to a different address other than my billing address?

This is possible, but please remember to tick the box indicating that the billing address will be different when going through the checkout.

What can I do if my parcel does not arrive does not arrive on time?

Please contact our Customer Service team at [email protected] if you have not received your order 4 days after dispatch of your order for further advice, in order for us to deal with your query you must contact us within 28 days of dispatch of your order.


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